Can Gallop Guru deliver to more than one address?
Yes we can but you need to place a separate order for each chosen address.
Can I buy more than one mixed gift box in my order?
Sorry no, the system can only deal with one mixed gift box per order. You can buy other separate individual items (and have them gift-wrapped) within the same order though. And all you have to do to create your second mixed gift box is place a separate order.
I've placed an order but haven't received an email confirmation. Why is this?
When you place an order the Gallop Guru system generates an automatic acknowledgement email. If you have not received this it may be because your email account has directed it to your spam folder. Please check this as unfortunately we are unable to prevent this from occurring. This problem is surprisingly common and very frustrating for us all! Occasionally we have also experienced customers entering their email address incorrectly which again will prevent our automated emails reaching you. If you are unsure then please contact us to check the status of your order on firstname.lastname@example.org
I've placed an order but forgotten an item. Can I add it to my order?
As long as we have not already posted your order this will usually be possible. If your first order or your added item are over £40 you won't be charged postage anyway so just place the extra order and include a note in the Additional Delivery Details section at the checkout explaining you'd like the two orders sent together. If we can manage to combine the two in time and you have paid additional postage we will refund this back to you.
Can I cancel my order or make other changes to it?
If your order has not yet been processed we may be able to cancel or change it but you won't be able to do this on the website. Please email us at email@example.com explaining the problem and do provide a telephone number where we can call you to discuss.
Where will I find a product code?
All products will show their product code in the additional information drop-down box on each product page.
Can Gallop Guru ship to countries outside of the UK?
Yes, deliveries to Europe usually take 7-14 days. For the rest of the world, please allow up to 21 days. Small items are posted by air with Royal Mail. Parcels are despatched using Parcelforce International.