FREE DELIVERY ON ORDERS OVER £75

Delivery

Once we receive your order we will send you a confirmation email automatically. If you do not receive this email then we recommend you check the spam/junk folders in your email account as we are unable to prevent our emails being processed in this way.

We are dedicated to providing you with the best possible delivery service. We use Royal Mail or Parcelforce depending on the items ordered and the service required. 

During the checkout process you will also have the opportunity to complete a ‘special delivery instruction’ section so please tell us if there’s anything we need to know to ensure your order is received as quickly and safely as possible. We can request for your order to be left in a safe place but if you provide such an instruction we cannot be held liable once the order has been delivered. This option is also not available if you select Guaranteed Next Day Delivery or Saturday Delivery as both these options will require a signature from the recipient.

 

PLEASE NOTE

Our daily dispatch deadline is 2pm and orders are dispatched on every weekday but not at weekends. Therefore if your order is placed after 2pm on a Friday it will not usually be dispatched until the following Monday.

Although the official daily deadline is 2 pm we can frequently process and dispatch orders on the same day if received after 2 pm and before 5 pm. If you've missed the deadline and want to know if your order can still be shipped that day please email us on info@gallopguru.co.uk or call us on 01608 666001.

 

 

 

Service

Terms

Cost

FREE UK standard delivery

For all standard orders over £75.00 

Items will be sent either Royal Mail Tracked 48; Royal Mail Special Delivery; or Parcelforce if the item is especially heavy or fragile.

Items will usually be delivered within 3-5 working days but this is not guaranteed. If you want to receive your item faster you need to choose Express 24 or Special Delivery - see below.

 

 

 

FREE

Standard UK delivery

For total value standard orders less than £3.99 (for example a single greeting card) the item will be sent Royal Mail 24 or 48 and the cost for protective packaging and postage is £1.25.

For orders with a total value between £3.50 and £75.00 the charge for packaging and postage is £4.95 and items will be sent Royal Mail 48; Royal Mail Tracked 48 or 24; Royal Mail Special Delivery; or Parcelforce if the item is especially large.

Items will usually be delivered within 3-5 working days but this is not guaranteed. If you want to receive your item faster please select Express 24 or the Special Delivery Guaranteed Next Working Day service.

 

 

 

 

£1.25 or £4.95

FASTER OPTIONS

Express 24

The cost of this service is £6.50 and your order will be sent via Royal Mail Tracked 24.

Although this is not a guaranteed service, items do usually arrive on the next working day after dispatch. This service does not require a signature so you may indicate a safe place to leave your parcel (at your own risk) to avoid your parcel being taken to your local post office if you are unavailable to receive it.

 

Special Delivery Guaranteed Next Working Day

Exactly what it says on the tin. Just order before 2 pm on a week day and your order will be dispatched that same day to be delivered on the next working day.

The cost of this service is £7.95.

Orders will be sent Royal Mail Special Delivery and will require a signature. In the event there is no one available to sign for your parcel it will be held at the nearest post office for 14 days for collection by the recipient before being returned to Gallop Guru.

Delivery may occur on a Saturday but this is not guaranteed. If you specifically want a Saturday delivery then select the Saturday Delivery option.

 

 

Guaranteed Saturday Delivery

This service costs £9.95 and items are sent Royal Mail Special delivery with a Saturday Guarantee. If you select this option we will dispatch your item on the next occurring Friday after your order is placed to be delivered on the Saturday. If your order is placed after 2pm on a Friday it will not be delivered until the Saturday of the following week. A signature is required so in the event there is no one available to sign for your parcel it will be held at the nearest post office for 14 days for collection by the recipient before being returned to Gallop Guru.

£6.50 

 

 

 

 

 

 

 

 

£7.95

 

 

 

 

 

 

 

£9.95

Courier

Quoted and charged individually for certain non-standard items – see below

 

TBA

Standard Europe

5-7 days (next day delivery not available). Please email us for advice.

 

POA

Standard Worldwide

10-14 days (next day delivery not available). Please email us for advice.

 

POA

Personalised & Bespoke Items

Some items which are made specially to order may take up to 14 days to deliver. Please check in the 'Additional Information' section on the relevant product page to see if this applies. Whilst we may quote 10-14 days as a guide we will often be able to dispatch such orders much more quickly. If you select and pay for an enhanced delivery service and your order includes a bespoke item with a longer lead time we will send your whole order via the enhanced method once the bespoke item is ready for dispatch. 

 

Next Day Delivery & Bank Holidays

If you select the next day delivery option after 2 pm on a (normal) Friday, your item will not normally be processed until the following Monday and will not be delivered until the Tuesday. This will however not apply on bank holiday Mondays when the item would be processed on the Tuesday to arrive on the Wednesday.

If it is Good Friday then any orders placed after 1 pm on the preceding Thursday will not be processed until the next working day.

 

Courier Deliveries

Furniture and especially large, heavy or fragile and valuable items are not covered by our standard delivery options and policies. These items will be delivered by courier. The cost of such deliveries will be set out on the individual product page in the additional information section. This cost will be added to your order at the checkout.

Busy Periods

During very busy periods (Christmas for example) it may take a little longer to process your order and sometimes delivery will be slower too. We will however do everything we can to make sure you receive your item as quickly as possible and we really do understand the disappointment that can be caused if a gift doesn't arrive in time so don't worry, if it can be done we'll definitely do it. We've been known to deliver by hand if that's what's needed!

If you need any further information please email us on info@gallopguru.co.uk or telephone 01608 666001.

 

Can Gallop Guru deliver worldwide?

Yes but postage is charged according to weight so we are unable to accept purchases directly via the website. Please email us on info@gallopguru.co.uk telling us what you would like to purchase and which country you are in as well as any special requests such as gift-wrapping. We will advise you via email what the cost will be including P & P. If you are happy to proceed we will send you a Paypal money request and once settled ship your order. We have processed many orders using this method to customers all over the world.

Can Gallop Guru do next day delivery?

Yes, but there are some limitations - see table above. Our next day delivery service is not guaranteed but it is generally reliable. You must place your order before 1pm though.

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